ShopACandle.com offers Free Shipping on orders of $100.00 and above.
For orders of $0.01- $10.00: Flat Rate Shipping of $5.99
For orders between $10.01- $50.00: Flat Rate Shipping of $7.98
For orders between $50.01- $99.99: Flat Rate Shipping of $14.99
How much does shipping cost?
Shipping costs are based on the weight of your entire package, so they will vary with each order. To get a shipping quote, simply add the items into your cart and begin the checkout process (including entering your name and shipping address). You’ll be able to see the shipping charges before you’re asked to provide payment.
How will I know if my order has shipped?
If you have created an account with us, you can click on the “Account” tab (after logging in). Here, you’ll see your order history along with tracking information when it becomes available.
How long will my shipment take?
All in-stock items that are ordered by 3:00 p.m. EST are shipped on the same business day. Orders that are placed after 3:00 p.m. EST ship on the next business day. Click here to estimate how long your order will take in transit. http://www.shopacandle.com/shipping
What if my order is missing an item?
We process orders very carefully, so we rarely make mistakes, but in the event that we forget something, we’ll ship that missing item out on the same day we’re notified. Please inspect your packages carefully upon receipt and notify us as soon as you realize something is missing.
What happens if my package gets damaged in transit?
We’re very proud of the way we package our products; so proud, in fact, that we will replace any damaged item at no cost to you. All you have to do is notify us within 14 days of receiving your order.
What is your return policy?
We have a very liberal 14-day return policy. Ordered the wrong thing? No problem. We’ll take it back as long as you notify us within 14 days of receiving your order. Find out more about our return policy here: http://www.shopacandle.com/returns
How can I change my account information?
Simply login to your account at ShopaCandle.com and you’ll be presented with your stored account information. Each section includes a link that will allow you to edit the stored information.