ShopACandle.com offers Free Shipping on orders of $100.00 and above.
For orders of $0.01- $10.00: Flat Rate Shipping of $5.99
For orders between $10.01- $50.00: Flat Rate Shipping of $7.98
For orders between $50.01- $99.99: Flat Rate Shipping of $14.99
Shop-a-Candle sources only the best candles from around the globe. That’s why so much of our business is from repeat customers: They appreciate our commitment to excellence. Because of that, we rarely see return requests. But there are exceptions to every rule. Sometimes colors don’t match as you thought, and sometimes people just change their minds. We get it, and that’s why we offer a no-hassle 14-day return policy on all unused items.
In the event that you get something that wasn’t exactly what you expected, let us know within 14 days of receiving your order for a prompt refund.
We like to strive for perfection, but nobody is perfect. Sigh. In the rare case that we make a shipping error, the shipping charges are on us. Unfortunately, though, if you ordered the wrong item or just don’t want what you ordered, we can’t cover the shipping. We’re sure you understand.
Keep all items in their unused, unopened (if they arrived in a box) condition and give us a call within 14 days to arrange the return or exchange.